Patient Information

Our Office Policies

Welcome to Grandmother's Hands Family Health
The Professional Care You Need from Hands You Trust.
Discover a primary care home in Orange City built on a lifelong calling. Led by an experienced Autonomous APRN, we combine the advanced diagnostic capabilities of modern family medicine with the deep, personalized attention your family deserves.
From welcoming your newborn to supporting our local seniors, we are proud to provide comprehensive, independent healthcare across Volusia and Seminole counties. Our state-of-the-art facility is also a specialized regional hub for specialized occupational health services-delivering certified DOT physicals for commercial drivers, and fast-track student-athlete sports physicals.

Serving Those Who Serve

Grandmother's Hands Family Health offers primary-care services for eligible service members as appropriate, including annual PHAs, other primary-care services within my professional scope and the practice's credentialing and payer requirements.

Military-specific examinations, readiness assessments, deployment documentation, or other services requiring special military authorization will be provided only when the provider and practice are appropriately authorized and credentialed.

Office Hours

For information or to schedule an appointment, please call us at 3865888016.

Sunday Closed
Monday 8:00 - 5:00
Tuesday 8:00 - 5:00
Wednesday 8:00 - 6:00
Thursday 8:00 - 6:00
Friday 8:00 - 2:00
Saturday 9:00 - 12:00

Appointments/Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

Our Cancellation & Rescheduling Policy

At Grandmother's Hands Family Health, we operate as an independent, solo provider practice. Because we do not run a rushed "assembly line" clinic, we reserve a dedicated block of time specifically for you and your family. When an appointment is missed or canceled without sufficient notice, it prevents us from serving another neighbor in need.
To protect our patient workflow, we strictly enforce the following policy:
  • 24-Hour Notice Required: If you need to cancel or change your appointment, you must notify our office at least 24 hours prior to your scheduled time.
  • The Late Cancellation/No-Show Fee: Appointments canceled, rescheduled inside the 24-hour window, or missed entirely will incur a flat $25 fee billed directly to your account. This fee must be resolved before your next scheduled encounter.
  • Military Contract Exceptions: Please note that official military readiness appointments booked directly through the federal Leidos QTC network are entirely exempt from this localized fee structure.
We understand that emergencies happen, and exceptions may be granted on a case-by-case basis by the Practice Director. We deeply appreciate your respect for our time and our community workflow.

Emergencies

Our office provides on-call service for emergencies. Call 3865888016 so that the physician on call can be contacted.

Emergency Care & After-Hours Protocol
If you or a loved one are experiencing a life-threatening medical emergency-including chest pain, sudden severe shortness of breath, or signs of a stroke-please immediately call 911 or proceed to the nearest hospital emergency room.
For Urgent Clinical Concerns After Hours:
If you are an established patient experiencing an acute medical issue that cannot wait until regular business hours, please call our main office line at [Your Phone Number] to be connected to our secure after-hours clinical triage system. Your message will be securely routed directly to our on-call autonomous provider.
For QTC Military Readiness Scheduling:
Please note that official military readiness events and periodic weekend unit clinics operate under pre-authorized federal scheduling guidelines. For sudden cancellations or weekend logistics inquiries regarding an upcoming Guard/Reserve event, please log directly into your secure QTC portal or call our office coordinator.

Payment

The Grandmother's Hands Family Health accepts cash and personal checks as well as the following credit cards:

  • Visa
  • MasterCard
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  • American Express
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  • Discover
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  • Visa
  • MasterCard
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  • American Express
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  • Discover
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We also accept these payment options :

  • Care Credit

Insurance & Transparent Billing Guidelines
We believe that navigating insurance should never be a barrier to elite medical care. To ensure complete community accessibility, Grandmother's Hands Family Health is fully in-network with a wide matrix of major insurance networks, including:
  • Military & Veteran Networks: TRICARE Prime (East Region) and TRICARE Select. (Note: If you are on TRICARE Prime, please ensure our practice is officially designated as your Primary Care Manager before your visit).
  • Federal & State Payer Panels: Medicare and Florida Medicaid / Managed Care (MMA) plans.
  • Commercial Health Insurances: Florida Blue, Aetna, UnitedHealthcare, and other major carriers.
No Insurance? We Have You Covered!
For student-athletes and local youth leagues, we provide fast-track school, camp, and sports physicals for a flat, affordable $35 cash-pay rate. All mandatory Florida athletic clearance and school forms are fully executed on-site.
Please note: All applicable copayments, deductibles, and outstanding balances are strictly due upfront at the time of check-in.

Patient Forms

The Grandmother's Hands Family Health provides our patients with office forms for your convenience. We recommend you print and fill these forms prior to your appointment to save time.

  • Patient Registration
  • Medical History
  • X-ray Records Release
  • HIPAA Compliance
  • Consent
  • Financial Agreement

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here.


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